Frequently asked questions
About reading reservation emails automatically, booking them into the PMS, confirmations and the role of AI.
What is hotel reservation email automation?
Reading reservation emails, entering the booking into the PMS and writing the confirmation is manual work today. rezera automates that chain: it reads channel manager, OTA, agency and guest emails, creates the booking in your PMS and sends the confirmation.
Can a Booking.com or agency reservation email be entered into the PMS automatically?
Yes. Templated OTA and channel manager emails are read with rules; guest, dates, room and board are matched to their PMS equivalents and the booking is created. If anything is missing or unclear, nothing is booked and you are asked.
When is the confirmation sent?
Only after the booking has been created in the PMS. No confirmation goes out before the reservation is written.
Which PMS does it work with?
Our first integration is ElektraWeb. If you use another PMS, let's talk in the demo call; we pick the next integrations based on what hotels need.
What happens if the same reservation arrives twice?
OTAs may send the same booking several times. It is recognised by its reservation number; no second booking and no second confirmation. A date or room change is not treated as a new booking; it comes to you for review.
Does the AI quote prices to guests on its own?
No. Prices and availability come from the PMS. For free-text emails the AI drafts a reply; nothing is sent until you approve it on your phone.
What about emails at night or on weekends?
They are processed around the clock. Templated bookings are recorded and confirmed right away; anything that needs your approval arrives as a notification on your phone.
How is it set up?
Emails to your reservation inbox are also forwarded to rezera with a redirect rule, the PMS connection is configured and room and board names are mapped. We work out the steps for your hotel in the demo call.
How much does it cost?
It depends on hotel size and email volume; we share pricing in the demo call.